All online and in-store orders can be returned or exchanged within 14 days from date of purchase and can be done either via

1. Registered Mail
2. Our physical stores.
Please return to the original store of purchase for your returns.

Metro Paragon
290 Orchard Rd, #02-28 Paragon, Singapore 238859

Metro Causeway Point
1 Woodlands Square, #01 – 18 / 19, Singapore 738099

OG Albert
60 Albert St, Singapore 189969

OG People’s Park
100 Upper Cross St, Singapore 058360

BHG Bugis Junction
200 Victoria Street #01-100, #02-17 & #03-11, 188021

There is a one-time exchange for each item and it must be an equal or higher value. If replacement is of higher value, you will have to top up the difference.
Do note any remaining value cannot be refunded. All returns will strictly be refunded in store value only.

All returned items must be in its original unused condition, with the original packaging intact. Items that show signs of being worn will not be eligible for return, and will be returned to you at your cost.

Upon receiving your parcel, an inspection will be done to ensure the item is in its original condition and your refund will be processed via the original method of payment. Dependent on the credit card company, it may take up to 2-10 business days for the refund to be applied to your account.

*Please note that all promotional items and free gifts will not be eligible for returns and exchanges.

*Kindly note that vegetable tanned leather are organic in nature. As such, blemishes, uneven color tonality, veins and such imperfections are natural characteristics of leather, and not considered as a defect.

All original shipping, tax and duties and/or handling charges are non-refundable. Return shipping charges are to be borne by the customer. We apologize for any inconvenience caused.

If you have received a defective or different product from the one you ordered, we’re sorry! Please notify us immediately within 48hours upon receipt of your order at hello@miabellos.com with your order number and product photo and we will help ensure the right products get to you.

You can make an exchange by returning your order, receiving your refund, and then placing a new order at www.miabellos.com.sg

We accept payment by VISA, Mastercard, American Express, Apple Pay and Paypal.

Once your parcels have been dispatched, we will not be able to redirect the orders. Hence, kindly ensure that the correct shipping address and order details are provided before payment.

We provide complimentary standard delivery island-wide! However, please note that we will not be able to deliver orders to restricted areas in Singapore, such as Changi Airport, Jurong Island, and Jurong Port.

Orders placed will be processed and dispatched within 1-3 working days upon payment.

Shipping can sometimes be delayed due to local Public Holidays or weekends. If your parcel does not arrive after the expected delivery date, feel free to reach out to us at www.miabellos.com.sg.

Packages that are refused – and those that are not received by the recipient due to negligence on their part – will be refunded once received by our warehouse, less the shipping cost and any applicable duties and taxes.

Items purchased with discount codes, discounted in store or sale items are not eigible for exchange or returns

Orders made in-store or online with card promotions, store credits or points are allowed to size/design exchange without topping up the difference.

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